Account

Reset a password and secure your account

Request a safe reset link or change a password while signed in.

Short answer

Use Forgotten password from sign in when you cannot access the account. If you are already signed in, open Account security and confirm the current password before choosing a new one.

Step by step

How to do it

1
From Sign in, choose Forgotten password.
2
Enter the account email address and submit the request.
3
Open the newest time-limited reset email on the device where you use Roundflow.
4
Enter and confirm a new password of at least 12 characters.
5
Sign in again. A successful recovery signs out existing sessions for protection.

What you should see

The new password works on both mobile and office, and older sessions are revoked.

Troubleshooting

If something does not look right

The link is expired or invalid

Return to Forgotten password and request a fresh email. Use only the most recent reset link.

The reset email has not arrived

Check spam and junk folders, confirm the address was entered correctly and wait a few minutes before requesting another link.